Help and FAQs

The minimum order value is just £20.00, with a delivery charge of £2.50.

Delivery is FREE for all orders over £70.00.

To begin with book your slot. This ensures you can have your order delivered, or collected, at a time that works for you. You now have two hours to place your order before your slot reservation expires.

Now do your shopping. Browse and/or search to find the items you want and add them to your basket.

Finally checkout. When you have completed your shopping you will need to checkout for us to receive your order. We will confirm your order has been placed on screen and by email. At checkout you can add comments to your order to help us get it right for you. If you have a claim code you can add this to your order at checkout.

We do not offer an option to set a regular order on our website for now. We place the regular orders ourselves, which include food cupboard essentials, fruit and vegetable boxes. If you prefer this way, email us your desired regular order and we will deliver to you as often as you prefer without your participation.

The status of an order is left as "open" until we need to begin preparing it. When we start to prepare your order, the status of the order changes to "locked".

While it is "open" you can make changes to items in your order, add new items, remove unwanted items, add a claim code, or cancel the whole order.

To make changes to an "open" order, find and select it from current orders. Click on the "make changes to this order" button. Follow the on-screen instructions.

If your order is "locked" but you still need to make changes, please contact us by email or phone with the changes you want to make, and we will do it.

You cannot change the delivery slot once an order has been placed. If you need to do this, please contact us as well.

The best place to add a claim code is the basket page, but you can also add claim codes at checkout.

To see the claim code panel in the basket page you must be signed in.

Go to the basket page to see the discounts that will be applied to your order.

For discounts that apply to delivery to be shown you must have a slot booked.

We currently deliver to selected postcodes in mid and south Wales; unfortunately, we do not deliver nationally.

Use the postcode checker to find out if we deliver to your address.

Go to the delivery info page for information on the delivery and collection services we offer.

Delivery is FREE for all orders over £70.00. For orders under £70.00, the delivery charge is £2.50.

To place an order you must first book a slot. To do this you must be signed in. Click on the "reserve a slot" button in the header to go to the delivery page. Select the delivery or collection option you require and then select your slot.

The delivery options offered to you are based on your delivery address. If you cannot see any delivery options it is because we don't deliver in your area. However, if you live in mid or south Wales, please contact us, providing your postcode, and we will see what we can do.

Collection slots relate to collection points. Please check the collection point address and ensure you are able to collect your order from there at the agreed time.

When you place a new order it will be delivered to your "current delivery address". If you want your order to be delivered to a different address then you must change the "current delivery address" before you place your order.

In your address book you can add new addresses, change existing ones and set the "current delivery address".

If your existing address is still to be used in the future then we recommend you add a new address and then select it as the "current delivery address".

Also, we would kindly ask you to let us know of your new delivery address by emailing us or leaving a note in the comment section at checkout.

You cannot change the delivery address on an existing order. If you need to do this please contact us.

We encourage you to return all the packaging we can reuse back with our drivers. That includes the ice packs and boxes. Please. Make sure that the boxes are covered so they do not get wet.

If this is the first time we will be delivering to you, we need a bit of information from you, please.

We would hate for your chilled items/vegetables or groceries to get spoilt by the weather conditions - be it sunshine or rain. If you will not be home to receive your delivery, you must specify where the driver can leave your order. If you order chilled or frozen items and will not be in, please provide a suitable container /cool box or instructions for our driver to ensure everything stays cool and protected.

Please specify your delivery instructions in the customer comments box on the checkout page.

If sat nav will not get us to you, our drivers use the app What3Words.

Please install the app on your smartphone to find the 'what3words' for your property and let us know what they are in the customer comments section.

All we need is two days' notice.

Shop online, then pick up in store Wednesday to Friday between 10 am and 3 pm.

We will take as much care in choosing the best fruit and veg and freshest produce as you would.

How to Click & Collect

• Log into your account or register as a new user.
• Shop online as normal.
• Reserve a delivery slot and select 'Click & Collect' for FREE.
• Christmas click and collect orders will incur a £2.50 packing charge.
• Pay for your items online.
• Collect your groceries between 10am and 3pm on selected day.

We have free and ample parking outside our shop.

Come to the shop counter, provide your full name to our team member and collect your items that have been pre-packed for a hassle-free shopping experience.

We will notify you by email with any urgent updates. Any other changes/updates you can track by visiting our Delivery Information page.

Payment may be made by debit or credit card only. You cannot pay for your order by cash or cheque. We also do not accept American Express.

We will take payment from your card prior to delivery/collection once your order has been picked and packed. Any later additions to your order, after the initial payment has been processed, may result in a separate payment being taken.

When you place an order, the card details you give us are verified and securely stored with our payment gateway provider. They are never seen by us at any time.

Enter your new payment details with your next order or contact us for help.

After we process your order and take payment, you will receive a delivery note by email that will tell you the weights and how much you were charged.

Also, you can see the history of your orders on the Your Account page.

We endeavour to send chilled items with the longest possible use-by dates. All chilled items will have a minimum of 3 days' shelf life.

Chilled and frozen items are packed in degradable carrier bags; there is a 5p charge for these. For more information about our carrier bag charges go to our sustainability page.

Please be aware that we handle the following allergens on our premises: Wheat, rye, barley, oats (gluten), sesame, eggs, mustard, milk, tree nuts, soya, fish, lupin, celery, sulphites. Whilst every care is taken to avoid cross- contamination, we cannot guarantee that our deliveries will be free from these allergens. Please contact us should you require any further allergen information.

When items are priced by weight or volume, you will be charged for the actual weight or volume we supply.

For this reason, the prices shown in your order confirmation email and on the website while your order status is "Open" or "Picking in progress" are guide prices only. The final price will be calculated once your order has been picked. You can see the details in your delivery note.

The most likely cause of your basket being empty when you return to our website is that you are no longer signed in.

Baskets are stored against your account so your shopping will be available the next time you sign in. However, if you are not signed in you can still add items to a basket and this will be stored against a guest account. When you do eventually sign in (in order to checkout) the two baskets will be added together.

If you are confident the device you are using is private you could check the "remember me" box when you sign in. This will automatically sign you back in each time you visit our website thereby eliminating any problems with baskets.

When you register, place an order, edit an order or cancel an order we send you an email. If you expected but did not receive an email there are a couple of things you can check.

Did our emails go into your "junk" folder? Most email clients will give you an option to mark emails as "not junk", which should sort the problem out. Another alternative is to add our email address to your contact list.

Did you type your email address correctly when you registered? We often see emails bounce back because the recipient email address is unknown. You can check and change your email address in your account. If you do change your email address it will not cause the email(s) to be resent, however if you can sign in and see your order then you can be confident we have received it. If not please contact us.

If you forget your password, click on Forgot my password. Enter your email address, and we’ll send you a link to reset your password along with an authorisation code. Follow the instructions on screen. Once you’ve completed the reset, enter your new login details and tick the "Remember me" box.